Returns & Exchanges

Because some of our products are consumable, made to order, or fulfilled specifically for your order, we generally do not accept returns or exchanges for buyer’s remorse or on opened or used consumable products.
If there is a problem with your order, please contact us at support@drinkempourium.com. Depending on the circumstances, we may provide a replacement, refund to the original payment method, or store credit.

Damages, Misprints, or Wrong Item

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery when possible and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging, if applicable

We’ll review the issue and provide an appropriate resolution, which may include a replacement, refund, or store credit.

Consumable Products

For health, safety, and quality-control reasons, we do not accept returns of opened or used coffee, tea, food, or other consumable products unless the product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.

Taste or personal preference alone generally does not qualify for a return or refund.

Changed Mind / Personal Preference

We generally do not accept returns or exchanges because of buyer’s remorse, personal preference, or a change of mind.

Custom, personalized, or made-to-order products are also generally non-returnable unless they arrive damaged, defective, or incorrect.

Non-Returnable Items

Unless otherwise required by law, the following are non-returnable:

• Opened or used consumable products
• Custom, personalized, or made-to-order items
• Gift cards
• Items marked final sale

Returning an Item

Please contact support@drinkempourium.com before sending anything back.

We generally do not require damaged or incorrect items to be returned. If we do require a return, we’ll provide instructions and, when appropriate, a prepaid return label.

Do not send items back without contacting us first.

Refunds

If a refund is approved, it will be issued to the original payment method.

Once issued, processing time depends on your bank or card issuer.

Store credit or replacement may be offered when appropriate, but where applicable law requires a refund, the refund will be issued to the original payment method.

Order Cancellations and Shipping Delays

If we are unable to ship your order within the timeframe stated at purchase, we will notify you as required and provide the option to accept the delay or cancel the affected order for a full refund.